A lot of designers remain unaware or unconcerned with the amount of grief arbitrary changes have on their users.
We oughtn’t just operate the world on a gut feeling; we have brains, after all.
The Danger of Thoughtlessness “This inability to think created the possibility for many ordinary men to commit evil deeds on a gigantic scale, the like of which had never been seen before. The manifestation of the wind of thought is not knowledge but the ability to tell right from wrong, beautiful from ugly. And I hope that thinking gives people the strength to prevent catastrophes in these rare moments when
Every time the Google+ team makes a change, an impassioned response swells from a small group of us users followed by an equally predictable roll-of-the-eyes from another group calling us people who care a bunch of whiners who can’t deal with change. To add insult to injury, we are then reminded that this service is free, we don’t have to be here, and our masters Google owes us nothing. Translation: So SHUT
“Don’t tell me what it’s for; tell me what it does.” This conflict between developer intention and user desires drove my interest in user experience design. My internal disconnect comes from the fact that demographically I’m an “ordinary user” but psychologically I’m not.
“Hunch personalizes the internet by getting to know you and then making smart recommendations about what you might like.” — About Hunch Yesterday I played around with Hunch for a couple of hours and by the end of the day I felt I still hadn’t realized any benefit. I’d told it a lot about me but it still didn’t seem to know anything about me. For example, given my responses