{"id":3942,"date":"2016-04-27T09:23:04","date_gmt":"2016-04-27T14:23:04","guid":{"rendered":"http:\/\/www.zanthan.com\/wordsintobytes\/?p=3942"},"modified":"2019-04-27T20:08:29","modified_gmt":"2019-04-28T01:08:29","slug":"ux-hulu","status":"publish","type":"post","link":"https:\/\/www.zanthan.com\/wordsintobytes\/ux\/ux-hulu\/","title":{"rendered":"UX: Hulu"},"content":{"rendered":"\n<p>This morning I got an earful from my fellow commuter who was pretty upset about recent changes to the Hulu interface. A lot of designers remain unaware or unconcerned with the amount of grief arbitrary changes have on their users. Here&#8217;s the thing: the more engaged, the more involved users are with your product, the more they customize it; so, the more upset they are going to be when you make changes that messes up their workflow.<\/p>\n\n\n\n<p>I don&#8217;t use Hulu anymore but I&#8217;ll try to recall some of the points.<\/p>\n\n\n\n<ul><li>Don&#8217;t introduce changes by telling me how much I&#8217;m going to love them or how they&#8217;re going to improve my experience. That puts me on guard right away&#8230;because I&#8217;ve been around long enough to know that most changes are going to undo my customizations and the hours of thought I&#8217;ve put into making it work for me the way I want it to work.<\/li><li>If you really believe I&#8217;ll love it&#8230;give me the option to use the new features. Don&#8217;t force them on me. You don&#8217;t really believe it, do you? Cowards.<\/li><li>No, I don&#8217;t want to watch what everyone else is watching. I want to watch what&#8217;s in my queue. Where did you hide that?<\/li><li>No, I don&#8217;t want to sign in with my Facebook ID. No, I don&#8217;t care what my friends like. I want to watch what&#8217;s in my queue. I know what I like.<\/li><li>Just because I watched one episode of [whatever series] recently, stop pushing the whole series on me. I specifically wanted to watch the one episode I watched. That&#8217;s why I specified it via Search.<\/li><li>And most irritating&#8230;I used to be able to sort my queue by expiration date (unlike on Netflix which is why I used Hulu). That way I could be sure to watch stuff before it expired. Now it just lumps everything into an &#8220;Expiring Soon&#8221; category and it doesn&#8217;t even say when&nbsp;<em>soon<\/em>&nbsp;is! The date that it &nbsp;expires has disappeared. How useful is that. Aaaaaaaaaargh!<\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p>There was a lot more ranting but then the commute was over.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A lot of designers remain unaware or unconcerned with the amount of grief arbitrary changes have on their users. <\/p>\n<div class=\"belowpost\"><a class=\"more-link\" href=\"https:\/\/www.zanthan.com\/wordsintobytes\/ux\/ux-hulu\/\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[310],"tags":[333],"_links":{"self":[{"href":"https:\/\/www.zanthan.com\/wordsintobytes\/wp-json\/wp\/v2\/posts\/3942"}],"collection":[{"href":"https:\/\/www.zanthan.com\/wordsintobytes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zanthan.com\/wordsintobytes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zanthan.com\/wordsintobytes\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zanthan.com\/wordsintobytes\/wp-json\/wp\/v2\/comments?post=3942"}],"version-history":[{"count":4,"href":"https:\/\/www.zanthan.com\/wordsintobytes\/wp-json\/wp\/v2\/posts\/3942\/revisions"}],"predecessor-version":[{"id":3946,"href":"https:\/\/www.zanthan.com\/wordsintobytes\/wp-json\/wp\/v2\/posts\/3942\/revisions\/3946"}],"wp:attachment":[{"href":"https:\/\/www.zanthan.com\/wordsintobytes\/wp-json\/wp\/v2\/media?parent=3942"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zanthan.com\/wordsintobytes\/wp-json\/wp\/v2\/categories?post=3942"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zanthan.com\/wordsintobytes\/wp-json\/wp\/v2\/tags?post=3942"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}